House Clearance Kingston upon Thames Terms and Conditions

These Terms and Conditions set out the basis on which we provide house clearance and associated waste collection services. By making a booking, accepting a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests, books or pays for our services.

Services means any house clearance, waste removal, waste collection, transport, loading, unloading, or related service that we agree to provide.

Waste means any items, materials or goods removed from a property for reuse, recycling, recovery or disposal in accordance with applicable waste regulations.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written quotation, confirmation or invoice.

2. Scope of Services

We provide clearance and waste collection services for domestic and commercial premises. This may include removal of general household waste, furniture, white goods, garden waste and similar items, subject to these Terms and Conditions.

We reserve the right to refuse to remove any items that are hazardous, illegal, excessively heavy, unsafe to handle, or which we are not licensed or insured to carry. Examples include, but are not limited to, asbestos, clinical waste, certain chemicals, gas bottles, and substances classified as hazardous waste under applicable legislation.

The precise scope of work, including the volume of waste, access arrangements, and any additional labour required, will normally be agreed at the time of quotation or at the commencement of the job.

3. Booking Process

Bookings may be made by telephone or email. A booking is considered an offer by the Client to purchase Services in accordance with these Terms and Conditions. We are not obliged to accept any booking.

Once we have confirmed availability and, where applicable, provided an estimated price or quotation, we may issue a booking confirmation. The Agreement between the parties is formed when we send confirmation of the booking, or when our team arrives at the property and you permit them to commence the Services, whichever occurs first.

It is the Client’s responsibility to provide accurate information at the time of booking, including the type and approximate quantity of waste, access constraints, parking arrangements, and any special requirements. If information supplied is inaccurate or incomplete, we may adjust our charges, revise the scope of Services, or cancel the booking.

4. Quotations and Pricing

Any quotation provided before attendance is based on the information supplied by the Client and is given as a good faith estimate only. Final pricing may vary once our operatives have inspected the items and conditions on site.

We may price Services by volume of waste removed, weight, type of material, labour time, or a combination of these factors. We will inform the Client of the applicable pricing method before carrying out the work.

All prices are stated in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise. We reserve the right to change our prices at any time, but such changes will not affect confirmed bookings already accepted by us.

5. Access, Parking and Health and Safety

The Client must ensure that our operatives have safe and reasonable access to the premises, including any necessary keys, codes or permissions. The Client must also provide or arrange suitable parking for our vehicles as close as reasonably possible to the property.

Any parking charges, permits or fines that arise due to circumstances beyond our control, including inaccurate information provided by the Client, may be added to the Client’s invoice.

We reserve the right to refuse or suspend Services where, in our reasonable opinion, site conditions present a health and safety risk to our staff, the Client or third parties. This may include unsafe structures, dangerous materials, aggressive behaviour, or restricted access that renders it unsafe to carry out the work. In such cases, we shall not be liable for any resulting loss, and we may still charge a reasonable call-out or cancellation fee.

6. Client Responsibilities

The Client is responsible for:

Ensuring lawful authority to allow us to access the premises and remove items.

Separating and removing any personal items, confidential documents, valuables or sentimental items that the Client wishes to retain before the clearance begins.

Clearly identifying which items are to be removed and which are to remain. Our operatives will act on the Client’s instructions and accept no liability for items removed in error where instructions were unclear or ambiguous.

Ensuring that all items to be removed are free of dangerous substances and are safe to handle.

7. Payments and Invoicing

Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the clearance.

We may accept payment by cash, bank transfer, or approved debit and credit cards. We do not accept payment by cheque unless specifically agreed in advance.

For commercial Clients or larger projects, we may issue invoices with specified payment terms. Invoices are payable in accordance with the terms stated on the invoice. If no terms are stated, payment is due within seven days of the invoice date.

If the Client fails to make payment on the due date, we reserve the right to charge interest on the overdue amount at the statutory rate until full payment is received, and to recover any reasonable costs incurred in connection with collection of overdue sums.

8. Cancellations and Amendments

The Client may cancel or amend a booking by giving us as much notice as reasonably possible.

Where the Client cancels more than 24 hours before the scheduled attendance time, no cancellation fee will normally be charged.

Where the Client cancels within 24 hours of the scheduled attendance time, or fails to provide access when our operatives attend, we may at our discretion charge a cancellation fee or call-out charge to cover our reasonable costs, including labour and travel expenses.

If circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness or other events outside our control, prevent us from attending at the agreed time, we will notify the Client as soon as reasonably practicable and offer an alternative time. We shall not be liable for any loss arising from such delay or cancellation.

9. Waste Handling and Environmental Compliance

We operate in accordance with applicable waste management legislation, including but not limited to waste duty of care regulations and any relevant licensing or registration requirements for carriers of waste.

All waste collected will be transported to authorised facilities for reuse, recycling, recovery or disposal, in line with our environmental obligations and local waste management standards.

We may separate items for reuse, donation, resale, recycling or disposal, at our discretion. Title in the waste transfers to us at the point of collection, and the Client relinquishes all rights to the items once removed from the property, unless otherwise agreed in writing.

The Client must not request or permit us to remove any waste that it is illegal to handle or transport without appropriate specialist licensing. If such waste is discovered during the job, we may refuse to remove it and may charge the Client for any additional time spent on site.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. Our liability to the Client in respect of any loss or damage arising out of or in connection with the Services shall be limited as set out in this clause.

We shall not be liable for:

Loss or damage to any items that the Client has instructed us to remove, as such items are considered waste or unwanted goods at the point of removal.

Loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort or otherwise.

Any loss or damage resulting from inaccurate instructions, failure to identify items not to be removed, or failure to secure valuables prior to clearance.

Our total aggregate liability to the Client for any claim or series of connected claims arising out of the Services shall not exceed the total price paid or payable by the Client for the specific job giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Insurance

We maintain appropriate insurance cover for our operations, including public liability insurance, subject to the terms, conditions and exclusions of the relevant policies. Details of our insurance cover can be provided upon reasonable request.

12. Complaints

If the Client is dissatisfied with any aspect of the Services, they should contact us as soon as possible, providing details of the issue and any supporting information. We will investigate the complaint and seek to resolve it promptly and fairly.

Raising a complaint does not suspend the Client’s obligation to pay any undisputed amounts due under the Agreement.

13. Data Protection and Privacy

We may collect and process personal data relating to Clients and, where applicable, their representatives, for the purposes of booking, delivering and invoicing the Services, and for related administration.

We will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure. We will not sell personal data to third parties. We may share data with our staff, contractors, insurers or professional advisers where necessary to perform the Services or enforce the Agreement.

14. Force Majeure

We shall not be in breach of the Agreement nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. In such circumstances we may suspend the Services for the duration of the event or, where necessary, cancel the affected booking.

15. Termination

We may terminate the Agreement with immediate effect by giving written or oral notice to the Client if the Client commits a material breach of these Terms and Conditions, including non-payment, or if we reasonably believe that continuing to provide the Services would pose a risk to health, safety or our reputation.

Termination shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach existing at or before that date.

16. Variation

We may amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that booking. Any variation of these Terms and Conditions requested by the Client shall be valid only if agreed by us in writing.

17. Severability

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remainder of these Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

19. Entire Agreement

These Terms and Conditions, together with any quotation, booking confirmation or invoice issued by us, constitute the entire agreement between the parties and supersede any prior discussions, correspondence, understandings or agreements relating to the subject matter.

The Client acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in the Agreement.